Terms of Use
1. Introduction
Welcome to Replay. By accessing or using this website, you agree to be bound by these Terms & Conditions. Please read them carefully before making any purchase. If you do not agree with these terms, you should not use this website.
2. Nature of Products
Replay sells pre-owned toys that have been carefully cleaned, checked, and repackaged for resale. All items are second-hand and are not sold as new. Customers acknowledge that products may show minor signs of previous use.
3. Brand Independence
Replay is an independent reseller of pre-loved toys and is not affiliated with, endorsed by, or sponsored by any third-party brand owners.
All trademarks, brand names, and product names — including but not limited to LEGO®, LEGO® Friends, LEGO® Duplo®, Sylvanian Families™, Playmobil®, Barbie®, LOL®, LOL Surprise!™, and LOL OMG™ — are the property of their respective owners.
References to these brands are made solely for descriptive purposes to inform customers of the type and origin of the pre-owned products offered, in accordance with fair use principles.
4. Use of Website
You may use this website only for lawful purposes. You agree not to use this website in any way that could damage, disable, or impair its operation or interfere with other users.
5. Orders and Payments
All orders are subject to availability and acceptance. Prices are listed in GBP (£) and may be subject to change without notice. Payment must be made in full at the time of purchase unless otherwise agreed in writing.
6. Delivery
Replay will make every reasonable effort to deliver items within the estimated timeframes. However, Replay cannot be held responsible for delays outside of its control.
7. Returns and Refunds
Replay accepts returns of faulty items within 14 days of receipt, provided the fault was not disclosed prior to purchase. Due to the nature of pre-owned products, minor wear consistent with previous use does not qualify as a fault. Refunds will be processed via the original method of payment.
8. Liability
Replay provides pre-owned toys “as is.” To the fullest extent permitted by law, Replay disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. Replay shall not be liable for any indirect, incidental, or consequential damages arising from the use of its products or website.
9. Intellectual Property
All content on this website, including text, images, and design, is the property of Replay unless otherwise stated. You may not copy, reproduce, or distribute any part of this website without prior written consent.
10. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Updates
Replay reserves the right to update or amend these Terms & Conditions at any time without prior notice. Customers are encouraged to review this page regularly to remain informed of any changes
Shipping & Returns
Returns & Refunds Policy
At Replay, we want you to be happy with your purchase. As all our items are pre-loved, we make every effort to describe them accurately and ensure they are checked, cleaned, and repackaged to a high standard.
1. Condition of Items
All products sold by Replay are pre-owned. Customers acknowledge that items may show minor signs of previous use. Such wear does not constitute a fault.
2. Returns
• If you receive an item that is faulty, damaged, or not as described, you may return it within 14 days of receipt.
• Items must be returned in the same condition in which they were received, along with any packaging provided by Replay.
• To request a return, please contact us at [insert email address] with your order number and details of the issue before sending the item back.
3. Refunds
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–10 working days.
• Refunds will cover the purchase price and standard shipping costs, but not upgraded delivery services.
4. Exclusions
Returns cannot be accepted for:
• Items that have been altered, damaged, or used after delivery.
• Minor cosmetic wear consistent with second-hand goods.
• Change of mind purchases (unless agreed at Replay’s discretion).
5. Exchanges
As our items are unique and pre-loved, we are unable to offer direct exchanges. If you wish to replace an item, you may place a new order once your refund has been processed.
6. Legal Rights
This policy does not affect your statutory rights under UK consumer law.
Privacy Policy
Privacy Policy
Replay (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website.
1. Information We Collect
We may collect the following information when you interact with our website:
• Personal details such as your name, email address, phone number, and delivery address when placing an order or contacting us.
• Payment information (processed securely through third-party payment providers — Replay does not store card details).
• Technical information such as IP address, browser type, and cookies to improve site functionality and user experience.
2. How We Use Your Information
We use your information to:
• Process and deliver your orders.
• Communicate with you about your purchase or enquiries.
• Improve our website, products, and services.
• Comply with legal obligations.
We will never sell, rent, or trade your personal data to third parties.
3. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and enable essential functionality (e.g., shopping cart). You can manage or disable cookies through your browser settings, but some features of the site may not function correctly without them.
4. Data Sharing
We may share your data with:
• Service providers (e.g., payment processors, delivery companies) to complete your orders.
• Legal authorities if required to comply with applicable laws or regulations.
5. Data Storage & Security
We take appropriate technical and organisational measures to protect your personal data. Information is retained only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
6. Your Rights
Under UK data protection law, you have the right to:
• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Restrict or object to processing.
• Withdraw consent (where processing is based on consent).
• Request data portability.
To exercise these rights, please contact us at [insert email address].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
8. Changes to this Policy
Replay reserves the right to update this Privacy Policy from time to time. Updates will be posted on this page, and continued use of the website will constitute acceptance of the changes.
9. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
replaystamford@gmail.com
Cookie Policy
Replay (“we”, “our”, “us”) uses cookies and similar technologies on this website to improve your browsing experience and provide essential functionality. This policy explains what cookies are, how we use them, and your choices regarding cookies.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your actions and preferences over time, making browsing more efficient.
2. Types of Cookies We Use
• Essential Cookies – Required for the website to function (e.g., shopping cart, secure checkout).
• Performance & Analytics Cookies – Help us understand how visitors use our website so we can improve functionality and user experience.
• Functionality Cookies – Remember preferences such as language or region.
• Marketing Cookies – May be used to deliver relevant advertising based on your browsing behaviour (if applicable).
3. Third-Party Cookies
Some cookies may be placed by third-party services integrated into our website, such as payment processors, delivery partners, or analytics tools (e.g., Google Analytics).
4. Managing Cookies
When you first visit our website, you will be asked to accept or manage cookies. You can also disable cookies at any time through your browser settings, although some features of the site may not function correctly without them.
5. Changes to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page.
6. Contact
If you have any questions about our use of cookies, please contact us at:
replaystamford@gmail.com